Portal Help

You'll receive an email invitation after your visit. Click the link, confirm your identity with your date of birth, and set a password to finish.

Go to the log-in page, enter your email and password, and complete any two-step verification you've turned on.

Under Account Settings, choose how you'd like to hear from us — email, text or both — for appointments, results and messages.

Select "Forgot password" on the log-in screen. Your new password needs an uppercase letter, a number, and 8–72 characters.

In Security settings, turn on multi-factor authentication to add a one-time code to each log-in.

From your portal home screen, choose Messages, select your care team from the drop-down, write your note and send.

In the athenaPatient app, tap Messages, pick your care team and send — attachments included.

Select the Patient Advocate Center from the messaging drop-down for help with billing, records or navigating your care.

If a provider you've seen in the last three years isn't listed, submit a Provider Connection Request and we'll add them to your account.

Under Shared Access, enter your family member's details and send an invitation — they'll confirm from their own athenahealth account.

Once you've accepted an invitation, switch between accounts from the profile menu at the top of the portal.

In Shared Access, select the person and choose Remove Access at any time.

Proxy access is available for minors (0–11), patients 18+, and dependent adults. Use the digital Proxy Access Request form, or complete one in person at your visit.

State privacy laws give adolescents certain confidentiality rights, so proxy access pauses between ages 12 and 17.

The Patient Care Summary is a short overview of your visit; the Medical Care Record holds your provider's full, detailed notes.

Log in through a browser and open Visit Notes — every past note now lives there, no more searching through Forms & Documents.

Click the "We took notes for you" email after your appointment and follow the link straight to your notes.

Open athenaPatient, tap your visit and select View Notes.

Open Billing & Payments, review your balance, choose a payment method and confirm.

Adolescent billing is handled separately for privacy — use Guest Pay with the account number from the statement.

Choose Guest Pay from the log-in screen and enter the account number printed on your statement.

All current and past statements live under Billing & Payments → Statements.

In Billing preferences, opt out of paper statements to receive them online only.